What happens if I’m not happy with the glasses I buy?
Your complete satisfaction is very important to us. We want you to shop with confidence on Eyespex.com, knowing that all of our products come with a full coverage warranty and a 30 day, no-questions-asked return policy. If you are not completely satisfied with your eyeglasses or other product(s) from Eyespex.com, you can exchange or return them for a full refund - no questions asked or explanations needed.
You may return or exchange your eyeglasses in their original, unused condition to Eyespex.com within 30 days of the shipment date, less the original shipping and handling fees. We will exchange them for a new pair or issue a refund of your retail purchase price, excluding any applicable shipping or handling fees and sales tax.
Items received after 30 days of shipment date will only be eligible for an exchange. Any defective item or incorrect shipment will be replaced at no shipping charge to you. All eyeglass accessories, including the eyeglass case, must be intact. The refund amount will be made to the original form of payment. We will not refund an item to match promotional discounts or coupon codes, as they do not apply to previous purchases.
The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept cash on delivery (C.O.D.) shipments. For your protection, we suggest all returns be sent to us through a traceable carrier of your choosing. Be sure to keep a copy of the tracking slip for your records. On the back of your packing slip, please note the reason(s) for the return.
Enclose your packing slip with the item and ship to:
10557 E. State Hwy 51
Broken Arrow, OK 74014
Please allow 10 business days after receipt of your merchandise for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please call Eyespex.com customer service at 1-888-55-EYESPEX.
Can I exchange my glasses for another pair?
You can return your Eyespex.com glasses in their original, unused condition within 30 days of shipment date for an exchange. If the exchanged item is a higher price, including sales tax, than the original product, you are responsible for paying the difference in price. The balance must be paid before the new product is shipped to you.
The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept cash on delivery (C.O.D.) shipments. For your protection, we suggest all returns be sent to us through a traceable carrier of your choosing. Be sure to keep a copy of the tracking slip for your records. On the back of your packing slip, please note the reason(s) for the return.
Enclose your packing slip with the item and ship to:
10557 E. State Hwy 51
Broken Arrow, OK 74014
Please allow 10 business days after receipt of your merchandise for the exchange to be processed and shipped.
I see that you offer a full coverage warranty on all eyeglass purchases.
What does that mean?
All Eyespex.com glasses are covered with a full warranty. The warranty provides buyers with two years of coverage for glasses with anti-glare coating and one year on all glasses without anti-glare.
I'm ready to place my order on Eyespex.com. What is my frame size?
If you already own a pair of eyeglasses that fit you well, you can find your frame size simply by looking on the inside of your eyeglass temples (arm pieces or ear pieces) or on the back of the bridge (piece that goes over your nose). There, you can quickly identify your exact frame measurements, as well as the color, model number and product brand or designer. You will enter this information when completing your purchase on Eyespex.com.
Measuring your frame size includes:
Eye size
This is a horizontal measurement from the outermost edges of the lenses. Approximately 40 – 62 mil.
Follow this chart for a general rule of thumb on eye size.
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39 – 46 mil for toddlers and children
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46 – 51 mil for average or medium size adults
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52 – 56 mil for larger adults with larger face shapes
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>58 mil for larger adults with larger face shapes, or for oversized styles of frames
Bridge size
This is the distance measured between your lenses and generally falls somewhere within 14 – 24 mil.
Temple length
This is the length of the temple piece, which is also referred to as the arm piece or ear piece. Approximately 120 – 150 mil.For example, your eyeglasses may read 49 17-140. This means an eye size of 49, bridge size of 17 and temple length of 140. In some cases, your eyeglasses may show a “B” measurement if you have bifocals or progressive lenses. This tells you how deep the lenses are.
If you do not own a pair of eyeglasses, or if your current pair does not fit you well, you should get measured at a local optical store. You can also use the virtual try on tool at Eyespex.com to get a better idea of how a particular pair of glasses may look on your face. Be sure to take advantage of the virtual try on measurement tools in order to choose a pair of frames that fits you well.
How do I read my eyeglass prescription?
An eyeglass prescription is written in a standardized format and notation, so it can be interpreted worldwide – although the actual chart or graph that the prescription is written on may vary from doctor to doctor.
Let’s look at a sample prescription and break it down:
|
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SPH
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CYL
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AXIS
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PRISM
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ADD
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OD
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-2.00
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-1.00
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180
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1^
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+0.75
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OS
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|
|
|
|
|
|
PD
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57mm
|
Which Eye :
The letters preceding the set of numbers (or prescription) indicate which eye – right or left.
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OD (Oculus Dexter) is the right eye.
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OS (Oculus Sinister) is the left eye.
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OU (Oculus Uterque, Oculus Unitas or Oculus Uniter) means both eyes. Although OU is not a common field on a prescription, you may see it from time to time.
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In the sample shown, the prescription is written for the right eye.
Sphere (SPH) :
This measurement indicates the extent of nearsightedness or farsightedness.
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The first number (-2.00) indicates the spherical refractive error (farsightedness or nearsightedness).
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In this case, there is a minus sign in front of the 2.00, which represents nearsightedness.
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A plus sign indicates farsightedness.
Cylinder (CYL) :
This measurement refers to the amount of astigmatism in the eye. Astigmatism results from an irregularly shaped cornea. You may also hear astigmatism described as a football-shaped eye.
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The second number (-1.00) is the astigmatism.
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If there is no astigmatism, your prescription might read DS or SPH after the first number to let the optician know that the doctor didn’t miss the CYL field and in fact, there is no astigmatism.
Axis :
This measurement describes the astigmatism in degrees on a horizontal axis, since astigmatism can be measured in any direction.
Prism :
If your prescription is followed by a small number with a superscript, ie. 1^, the number indicates prism correction. There may be more than one set of prism number for each eye.
Additional (ADD) :
Sometimes there is an additional measurement that indicates a needed reading strength (bifocal, trifocal or progressive).
Pupillary Distance (PD) :
This measurement is the distance between the centers of the pupils in each eye, and is measured in millimeters.
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This measurement is especially important when ordering eyeglasses online as it correctly positions lenses to the center of the pupils.
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PD is also occasionally referred to as interpupillary distance (IPD).
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Your prescripti on may contain two PD numbers.
How do I use the virtual try-on tool?
The Eyespex.com virtual try-on tool should be available very soon! It will let you see how a particular pair of frames will look on you and scales them to your face shape and size. Here’s how it works:
1. Upload an image of your face and “try on” any frame from the Eyespex.com catalog
2. Scale the image to the correct size so that you receive a realistic “try on” experience
3. Use the remote digital measurement tool to determine very accurate measurements of your face and eyes, ensuring a better fitting pair of glasses
4. See various simulations such as lens thickness, anti-glare coating, photochromic lenses and tints, so you can see how these enhancements and upgrades will look on you
5. Email images to friends and family for a second opinion
6. Watch videos on various topics such as anti-glare coating and tints to learn more about your options