30 Day "No Risk" Guarantee
Your complete satisfaction is very important to us. We want you to shop with confidence on Eyespex.com, knowing that all of our products come with a full coverage warranty and a 30 day, no-questions-asked return policy. If you are not completely satisfied with your eyeglasses or other product(s) from Eyespex.com, you can exchange or return them for a full refund - no questions asked or explanations needed.
You may return or exchange your eyeglasses in their original, unused condition to Eyespex.com within 30 days of the shipment date. We will exchange them for a new pair or issue a refund of your purchase price, excluding any shipping and handling fees. Items received after 30 days of shipment date will only be eligible for an exchange. Any defective item or incorrect shipment will be replaced at no shipping charge to you. All eyeglass accessories, including the eyeglass case, must be intact. The refund amount will be made to the original form of payment. We will not refund an item to match promotional discounts or coupon codes, as they do not apply to previous purchases.
Returns
You can return your Eyespex.com glasses in their original, unused condition within 30 days of shipment date for a refund, less the original shipping and handling fees. The refund will include the retail price paid, plus any applicable sales tax.
The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept cash on delivery (C.O.D.) shipments. For your protection, we suggest all returns be sent to us through a traceable carrier of your choosing. Be sure to keep a copy of the tracking slip for your records.
On the back of your packing slip, please note the reason(s) for the return.
Enclose your packing slip with the item and ship to:
10557 E. State Hwy 51
Broken Arrow, OK 74014
Please allow 10 business days after receipt of your merchandise for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please call Eyespex.com customer service at 1-888-55-EYESPEX.
Exchanges
You can return your Eyespex.com glasses in their original, unused condition within 30 days of shipment date for an exchange. If the exchanged item is a higher price, including sales tax, than the original product, you are responsible for paying the difference in price. The balance must be paid before the new product is shipped to you.
The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept cash on delivery (C.O.D.) shipments. For your protection, we suggest all returns be sent to us through a traceable carrier of your choosing. Be sure to keep a copy of the tracking slip for your records.
On the back of your packing slip, please note the reason(s) for the return.
Enclose your packing slip with the item and ship to:
10557 E. State Hwy 51
Broken Arrow, OK 74014
Please allow 10 business days after receipt of your merchandise for the exchange to be processed and shipped to you.
Full Coverage Warranty
All Eyespex.com eyewear purchases are protected by a full warranty against defective products. All products are covered for a minimum of one full year after the original purchase date. For those who place an order that includes an anti-glare lens coating, your warranty protection will be extended an additional year. Believe us when we say that you won't find better coverage anywhere else.
Discontinued Products
Occasionally, manufacturers of eyeglass frames will discontinue a particular product. If you need to replace a frame that has been discontinued by the manufacturer, Eyespex.com will replace the frames with another model of equal or lesser value.