Good service starts with a belief

Good service is important to practically everyone. At eyespex.com, it’s a core value. That’s because we’ve been on the receiving end of bad service ourselves and didn’t care for it, so we made it part of our mission never to be “that company”. In order to accomplish that, we had to start from the ground up. Good service is not something you offer. It’s a state of mind that must influence your decision making every step of the way.

Good service demands good quality

For us, that means offering a great collection of brand name products. There are a lot of “me too” retailers on the Internet trying to unload cheap eye glasses at high volume. That’s great for profit, but not so great for the shopper who needs a reliable pair of frames. The adage “you get what you pay for” is certainly true in the world of eye wear and while we can’t guarantee that we’ll always be the cheapest, we can promise that we’ll always offer the best. Being able to say that is important.

Good service doesn’t confuse you

Offering a great product can easily be overshadowed by a lackluster buying experience. Finding the pair of frames you’re looking for without much hassle is an important part of the equation. That’s why our next stop on the road to great service involved building an easy-to-use website that eliminated the promotional clutter and confusing navigation typically found on other sites.

Good service sticks around after the sale

Stocking high quality products that are easy to find is a good start, but not all products are right for all people. Sometimes we don’t find that out until the box lands on our doorstep. Even with our Vrtual Try On tool (coming soon) and Face Shape Guide assisting you with your purchasing decisions, there is still the possibility that something about your purchase will fail to meet your needs. For that reason, we offer a comprehensive buyer protection plan. Anyone who makes a purchase at Eyespex is automatically covered by our 30 day No Questions Asked return policy, as well as our extended warranty. You’ll be hard-pressed to find another retailer with that kind of staying power.